FAQ – Streetjam

frequently asked questions

Find quick answers about Street Jam orders, shipping, returns, helmets, scooters, safety, sizing, and support.

Once your payment is successful, you will receive an order confirmation by SMS, email, or WhatsApp, depending on the contact details entered at checkout.
If your order has not been shipped yet, contact Street Jam support as soon as possible. We will try to help, but changes may not be possible once the order is packed or dispatched.
Order cancellation may be possible before dispatch. Once the order has been shipped, cancellation may not be available and you may need to follow the return or exchange process.

Estimated delivery usually takes 3–7 business days, depending on your location. Remote or service-limited areas may take longer.
Yes, Street Jam ships across India through trusted courier partners, subject to courier serviceability.
Once your order is shipped, tracking details will be shared by SMS, WhatsApp, or email.
Delivery may be delayed due to courier issues, weather, public holidays, strikes, high order volume, or location-based service limitations. Contact support if your order is delayed beyond the estimated timeline.

You can request a return within 7 days of delivery, provided the product is unused, undamaged, in original packaging, and meets the return eligibility conditions.
Yes, eligible products can be exchanged for size issues, wrong product received, damaged product received, or manufacturing defects. Exchanges are subject to product availability.
Helmets can only be returned or exchanged if they are unused, not worn outdoors, free from sweat, odour, stains, scratches, or impact marks, and returned with original packaging and tags.
Contact Street Jam support within 24 hours of delivery with your order number, photos or video of the package, and photos or video of the product issue.

Check the product size guide before ordering. Measure the child’s head circumference and compare it with the size chart mentioned on the product page.
A helmet should sit level on the head, feel snug but not painful, and should not move around loosely when the child shakes their head.
No. If a helmet has taken a strong impact, it should be replaced, even if there is no visible damage. Helmets are designed to absorb impact once.
Use a soft damp cloth for the outer shell. Do not use harsh chemicals, bleach, or abrasive cleaners. Let the helmet air dry naturally.

Please check the age, height, and weight guidance mentioned on each product page. Suitability may vary by scooter model.
Scooters should be used in safe, open spaces under adult supervision. Avoid slippery floors, stairs, traffic areas, and uneven surfaces.
Some scooters may require basic setup or adjustment. Please refer to the product instructions included with your order.
Keep the scooter clean and dry. Regularly check the wheels, handlebar, brakes, screws, and folding or locking parts before use.

Street Jam aims to offer products designed with child safety, reliable materials, and parent trust in mind. Please refer to the product page or Safety & Certifications page for certification details specific to each product.
Yes. Children should wear a helmet and appropriate protective gear while using scooters, bicycles, or similar ride-on products.
Yes. Children should use helmets, scooters, and ride-on products under responsible adult supervision, especially in outdoor areas.

You can contact Street Jam through WhatsApp, email, or the contact form on the Contact / Support page.
For faster help, include your order number, product name, phone number used while placing the order, and photos or video if the issue is related to damage, defect, or wrong product.
Street Jam support usually replies within 24 business hours during business days.