frequently asked questions

Find quick answers about StreetJam orders, shipping, returns, helmets, scooters, safety, sizing, and support.

Order Related Questions

Once your payment is successful, you will receive an order confirmation by SMS, email, or WhatsApp, depending on the contact details entered at checkout.
If your order has not been shipped yet, contact StreetJam support as soon as possible. We will try to help, but changes may not be possible once the order is packed or dispatched.
Order cancellation may be possible before dispatch. Once the order has been shipped, cancellation may not be available and you may need to follow the return or exchange process.

Delivery time depends on your location. See Shipping & Delivery for the estimated ranges and possible delays.
Yes, StreetJam ships across India through courier partners, subject to courier serviceability.
Once your order is shipped, tracking details will be shared by SMS, WhatsApp, or email.
Couriers may be delayed by weather, holidays, strikes, demand or service limitations. Contact StreetJam if your order is past the estimated delivery window.
Standard shipping is free for all domestic orders. Orders are prepaid. Cash on Delivery is not available.

You can request a return within 7 days of delivery, provided the product is unused, undamaged, in original packaging, and meets the return eligibility conditions.
Yes, eligible products can be exchanged for size issues, wrong product received, damaged product received, or manufacturing defects. Exchanges are subject to product availability.
Helmets can only be returned or exchanged if they are unused, not worn outdoors, free from sweat, odour, stains, scratches, or impact marks, and returned with original packaging and tags.
Contact StreetJam support within 24 hours of delivery with your order number, photos or video of the package, and photos or video of the product issue.

Measure your child’s head and compare it with the selected model’s size range. Ask StreetJam if the size information is unclear.
A helmet should sit level on the head, feel snug but not painful, and should not move around loosely when the child shakes their head.
No. If a helmet has taken a strong impact, it should be replaced, even if there is no visible damage.
Use a soft damp cloth for the outer shell. Do not use harsh chemicals, bleach, or abrasive cleaners. Let the helmet air dry naturally.

Check the selected model’s handlebar-height range, any stated rider-load limit and its instructions. If a measurement or limit is missing, ask StreetJam before choosing. Age alone does not establish fit.
Scooters should be used in safe, open spaces under adult supervision. Avoid slippery floors, stairs, traffic areas, and uneven surfaces.
Some scooters may require basic setup or adjustment. Please refer to the product instructions included with your order.
Keep the scooter clean and dry. Regularly check the wheels, handlebar, brakes, screws, and folding or locking parts before use.

Check the selected model’s documented testing and certification details on its product page. Ask StreetJam to confirm anything missing before buying.
Yes. Children should wear a helmet and appropriate protective gear while using scooters, bicycles, or similar ride-on products.
Yes. Children should use helmets, scooters, and ride-on products under responsible adult supervision, especially in outdoor areas.

Contact StreetJam on WhatsApp at +91 99993 61078, email omaiyer.work@gmail.com, or use the form on the Contact / Support page.
For faster help, include your order number, product name, phone number used while placing the order, and photos or video if the issue is related to damage, defect, or wrong product.
Support usually replies within 24 business hours.