At Street Jam, we want every order to reach you correctly and safely. If there is an issue with your order, we will help you resolve it as quickly as possible.
Please read the policy below before requesting a return, refund, or exchange.
Return Window
| Request Type | Window |
|---|---|
| Return request | Within 7 days of delivery |
| Exchange request | Within 7 days of delivery |
| Damaged / wrong product report | Within 24 hours of delivery |
Return or exchange requests raised after the allowed window may not be accepted.
Return Eligibility
To be eligible for a return or exchange, the product must be:
- Unused
- Undamaged
- In original packaging
- With all tags, manuals, accessories, and invoice included
- In resaleable condition
Products that show signs of use, damage, scratches, stains, odour, missing parts, or missing packaging may not be accepted.
Helmet Hygiene Policy
For safety and hygiene reasons, helmets can only be returned or exchanged if they are:
- Unused
- Not worn outdoors
- Free from sweat, odour, stains, scratches, or impact marks
- Returned with original packaging and tags
A helmet that has been used, dropped, damaged, or visibly worn cannot be returned.
Exchange Policy
Exchanges are allowed for eligible products in case of:
- Size issue
- Wrong product received
- Damaged product received
- Manufacturing defect
Exchanges are subject to product availability.
If the requested replacement is not available, we may offer a refund or store credit.
Damaged or Wrong Product Received
If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery.
Please share:
- Order number
- Photos or video of the package
- Photos or video of the product issue
- Unboxing video, if available
This helps us verify the issue and resolve it faster.
Non-Returnable Cases
Returns or exchanges may not be accepted in the following cases:
| Case | Return / Exchange Status |
|---|---|
| Product has been used | Not eligible |
| Product is damaged after delivery | Not eligible |
| Original packaging is missing | Not eligible |
| Tags, manuals, invoice, or accessories are missing | Not eligible |
| Helmet shows wear, odour, sweat, scratches, or impact marks | Not eligible |
| Return request is made after the return window | Not eligible |
| Product was bought during final sale or clearance sale | Not eligible, if mentioned at purchase |
Refund Timeline
Once the returned product is received and inspected, we will notify you about the approval or rejection of the refund.
| Step | Timeline |
|---|---|
| Product inspection after return pickup | 1–5 business days |
| Refund processing after approval | 5–7 business days |
| Bank / payment provider credit time | May vary |
If approved, the refund will be processed to the original payment method.
The actual credit time may depend on your bank, payment provider, or card issuer.
Return Shipping
| Reason | Return Shipping |
|---|---|
| Damaged product received | Covered by Street Jam where applicable |
| Wrong product received | Covered by Street Jam where applicable |
| Manufacturing defect | Covered by Street Jam where applicable |
| Size preference | Customer may need to pay return shipping |
| Change of mind | Customer may need to pay return shipping |
| Incorrect address or failed delivery due to customer-side issue | Re-shipping charges may apply |
How to Request a Return or Exchange
To request a return or exchange, contact us with your order details.
Please include:
- Order number
- Product name
- Reason for return or exchange
- Photos or video, if applicable
Contact Details
| Support Channel | Details |
|---|---|
| omaiyer.work@gmail.com | |
| Phone / WhatsApp | Use the contact form |
| Business hours | Replies are usually sent within 24 business hours |
Important Note
Street Jam reserves the right to reject a return, refund, or exchange request if the product does not meet the eligibility conditions mentioned above.
Please do not send any product back without contacting us first.