Shipping & Delivery Policy
At Street Jam, we pack every order carefully so your child’s helmet or scooter reaches you safely and in good condition.
We currently ship orders across India through trusted courier partners.
Order Processing Time
Orders are usually processed within 1–2 business days after successful payment confirmation.
Orders placed on Sundays or public holidays may be processed on the next working day.
Delivery Timeline
Estimated delivery timelines:
| Location | Estimated Delivery Time |
|---|---|
| Metro cities | 3–5 business days |
| Other cities | 4–7 business days |
| Remote or service-limited areas | 7–10 business days |
Delivery timelines may vary due to courier delays, weather, public holidays, strikes, high order volume, or location-based service limitations.
Shipping Charges
Shipping charges, if applicable, will be shown at checkout before payment.
For some products, free shipping may be available as part of a launch offer or promotion.
Order Tracking
Once your order is shipped, you will receive tracking details by SMS, WhatsApp, or email, depending on the contact details provided during checkout.
Please make sure your phone number, email address, and delivery address are correct before placing the order.
Delivery Attempts
Our courier partner will usually attempt delivery more than once.
If delivery fails due to an incorrect address, unavailable customer, or unreachable phone number, the order may be returned to us.
In such cases, re-shipping may require an additional shipping fee.
Damaged or Tampered Package
If the package looks damaged, opened, or tampered with at the time of delivery, please do not accept it.
If you discover damage after opening the package, contact us within 24 hours of delivery with:
- Order number
- Photos or video of the package
- Photos or video of the damaged product
This helps us verify the issue with the courier partner.
Important Note
Street Jam is responsible for safely handing over your order to the courier partner. Once shipped, delivery timelines are managed by the courier company.
We will still help you track and resolve shipping issues wherever possible.
Contact Us
For shipping or delivery support, contact us at:
Email: omaiyer.work@gmail.com
Phone/WhatsApp: Use the contact form
Business hours: Replies are usually sent within 24 business hours